Frequently Asked Questions
Yes, our canvas prints come ready to wall mount. Each canvas includes wall protection rubber and a pre-assembled hanger, making the mounting process quick and easy.
To clean your canvas, gently dust it with a soft, dry cloth. If necessary, you can use a slightly damp cloth to remove any stubborn dirt or smudges. Avoid using any cleaning products, water directly on the canvas, or excessive moisture, as this can damage the print. Always handle your canvas with clean hands to prevent transferring oils or dirt.
Our canvas prints are available in various sizes to fit your needs. The depth options for our canvases are 0.75 inches (1.9 cm) and 1.25 inches (3.2 cm). We offer different shapes, including horizontal, vertical, and square, depending on the design picked. For detailed size information, please refer to our sizing guide here.
Yes, what you see on the website is what you will get on your wall. We use high-quality printing techniques to ensure that colours and details are accurately reproduced. However, please note that slight variations in colour can occur due to differences in monitor settings.
No, the wall art is not in motion. The motion effect you see on our website is just a cool effect added to showcase our beautiful art. The physical products themselves are static.
Our canvas prints are made from high-quality, gallery-grade cotton canvas. Each canvas is hand-stretched over durable, warp-resistant & eco-friendly pine wood frames to ensure long-lasting durability and vibrant colour reproduction.
Absolutely! We offer a range of customisation options including size, shape and even custom artwork. Simply select the customisation options during the ordering process, or contact our customer service team for assistance.
And for custom designs, check out our custom collection here.
You can pay for your order using various payment methods, including Visa, Mastercard, American Express, PayPal, Shop Pay, Google Pay, and Apple Pay. We also offer split payment options. Unfortunately, we do not accept cash on delivery.
Yes, you will receive a confirmation email once your order has been successfully placed. This email will include your order details, shipping information, and a tracking number once your order has been processed and dispatched. If you do not receive a confirmation email, please check your spam or junk folder, or contact our customer service team for assistance.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the shipping carrier’s website or through our website's tracking page.
If you notice that you’ve entered the incorrect shipping information, please get in touch with us immediately.
You have a 24-hour window to cancel or amend your order. During this time, Aestheticanvas can update the shipping address for you.
Once the order has been dispatched, it is considered finalised according to our Refund/Exchange policy, making it the customer's responsibility to ensure the shipping address is correct. If the order has already shipped, we advise contacting the carrier right away to request an address change or to arrange for the package to be held for pickup at your convenience.
Once the order has already been paid for, unfortunately there is no possibility to make any changes. The only solution is to reorder or cancel the order and place a new one. Please keep in mind that according to our cancellation policy, an order can only be cancelled within 24 hours of placing it.
To use a discount code, follow these steps:
If you encounter any issues, please contact our customer service team for assistance.
Unfortunately, discount codes cannot be combined with any other discount code, offer or promotion.
Limited edition art pieces are exclusive artworks that are available either for a limited time or in a limited quantity. Once the specified time frame has passed or the set number of pieces has been sold, these artworks will no longer be available. This makes them unique and often more valuable due to their scarcity.
Unfortunately, once a limited edition art piece is sold out or the availability period has ended, it cannot be purchased again. To avoid missing out on future limited editions, we recommend signing up for our newsletter. This way, you'll receive updates and notifications about new releases and exclusive offers.
To sell your art through Aestheticanvas, you can apply to become one of our featured artists. Submit your portfolio and artist statement through our Sell Your Art page. Our team will review your work and get in touch if we believe it’s a good fit for our platform.
We are looking for high-quality, original artwork that fits a variety of styles and genres. This includes, but is not limited to, contemporary, abstract, landscape, and photographic art. We appreciate unique perspectives and exceptional craftsmanship.
Your submitted art should be high-resolution, original work. You must own the rights to the artwork and ensure it is not infringing on any copyright laws. Please provide clear, professional-quality images of your work for review.
Artists receive a commission of 30% on each sale of their artwork. Payments are processed on a monthly basis through PayPal or direct bank transfer, depending on your preference. Detailed information about the commission structure will be provided upon acceptance as a featured artist.
As a featured artist on Aestheticanvas, your work will be showcased on our website and promoted through our marketing channels, including social media, email newsletters, and online advertising. This gives your art exposure to a wide and diverse audience.
Yes, no worries, you retain the entire right to sell your artwork on other platforms.
We will work with you to determine appropriate pricing for your artwork based on factors such as size, complexity, and market demand. Our goal is to ensure your work is competitively priced while providing value to our customers and fair compensation to you.
If your art is not accepted, it does not mean it lacks quality. We receive many submissions and can only select a limited number of artists to feature at any given time. We encourage you to continue refining your craft and consider resubmitting in the future.
Aestheticanvas takes care of all aspects of production, including printing, framing, and shipping. This allows you to focus on creating art while we manage the logistics.
Absolutely! We are always open to collaborations on special projects, exclusive collections, or custom commissions. Please contact us with your ideas, and we will be happy to discuss potential opportunities.
For more information or to start the submission process, please visit our Sell Your Art page or contact us at artist@aestheticanvas.com. We look forward to showcasing your incredible art!
Aestheticanvas has manufacturing facilities in multiple countries:
Our multiple manufacturing sites around the world ensure the fastest shipping times, tailored to your location. This global presence allows us to efficiently process and dispatch your orders, minimising delivery times and ensuring you receive your artwork as quickly as possible.
Aestheticanvas provides competitive delivery rates.
Currently, we offer FREE delviery to most countries for orders over $150.
We ship worldwide! Shipping costs may vary based on the size and destination of the order. The applicable shipping fee will be displayed in your shopping cart after you enter the shipping address at checkout. Taxes and duties are not included.
Please Note: Larger items may be classified as oversized by many carriers, resulting in additional fees.
Orders typically take 1-3 business days to process (printing, framing, stretching, packaging, and quality control). Shipping times vary depending on your location, but most orders within Australia arrive within 7-12 business days after processing. For detailed shipping times by region, please refer to our shipping policy.
Currently, we do not ship to P.O. Boxes. Please provide a physical address for delivery.
Yes, custom designs tend to take longer as we need to design them one by one. The production time for customized items can take from 4-5 business days, in addition to the standard shipping times.
We accept a variety of payment methods, including Visa, Mastercard, American Express, PayPal, Shop Pay, Google Pay, and Apple Pay. We also offer split payment options through Klarna and Afterpay.
Yes, it is 100% safe to enter your credit card information on our website. We use industry-standard encryption technologies to protect your personal and payment information.
No, unfortunately we do not accept cash on delivery. All payments must be made online using one of our accepted payment methods.
Yes, we offer split payment options through Klarna and Afterpay, allowing you to divide your purchase into four interest-free payments over six weeks.
Currently, we do not accept orders by email or phone. Please place your order through our website.
If your payment is declined, please check your payment details and try again. If the issue persists, contact your bank or payment provider for assistance. You can also reach out to our customer service team for further help.
To cancel your order, please contact our customer service team within 24 hours of placing your order. Once the order has been processed and shipped, it cannot be canceled.
If your order arrives damaged, please contact us immediately at support@aestheticanvas.com. We will arrange for a replacement or refund as quickly as possible.
Yes, if you are not satisfied with your purchase, please contact us within 30 days of delivery. We will provide you with return instructions. Please note that the item must be in its original condition for a return to be accepted. For more information please check our refund policy.
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. After the refund is made, you will receive a message about it. Please note that it can take up to 3 days to 3 weeks (depending on your bank) before the refund is visible in your bank account.
Customised designs are generally not eligible for returns or refunds unless they arrive damaged or there was an error in the customisation. Please contact our customer service team for specific cases.